Privacy Policy

1. Introduction

Welcome to Quaffable ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our winery management platform and related services (the "Service").

By accessing or using our Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Service.

Information You Provide

• Account Information: Name, email address, business name, and contact details.
• Payment Information: Billing address and payment method details (processed securely by our payment providers).
• Customer Data: Information about your customers that you input into our CRM and wine club management tools.

Information Collected Automatically

• Usage Data: Information about how you access and use the Service, including IP address, browser type, and device information.
• Cookies: We use cookies and similar tracking technologies to track activity and hold certain information.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide and maintain our Service
• To process your payments and wine club transactions
• To notify you about changes to our Service
• To provide customer support
• To gather analysis or valuable information so that we can improve our Service
• To monitor the usage of our Service
• To detect, prevent, and address technical issues

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We employ third-party companies and individuals to facilitate our Service (e.g., payment processors, hosting providers), who have access to your personal data only to perform these tasks on our behalf.
• Legal Requirements: We may disclose your data if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: If we are involved in a merger, acquisition, or asset sale, your data may be transferred.

5. Data Security

The security of your data is important to us. We use commercially acceptable means to protect your personal information, including encryption and secure server infrastructure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Data Rights

You have the right to access, update, or delete the information we have on you. Whenever possible, you can update your personal information directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "effective date" at the top of this policy.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: gday@quaffable.app
Location: Tasmania, Australia